Refund policy

Last updated: August 2026

We want you and your child to sleep better. If GALEX isn't right for you, here's how returns work.

RETURN WINDOW

You have 30 days from the day your order is delivered to request a return.

To be eligible, the item must be in the same condition you received it — unused, with all discs and accessories, and in its original packaging. Please keep your order confirmation email as proof of purchase.

HOW TO START A RETURN

Email us at galexsupport@gmail.com with your order number and the reason for the return.

If your return is accepted, we'll send you the return address and instructions. Items sent back without requesting a return first cannot be accepted.

RETURN SHIPPING

If the item arrived damaged, defective, or incorrect, we cover return shipping in full.

For all other returns, return shipping is at your expense. Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong product, contact us within 7 days of delivery with photos, and we'll make it right — replacement or full refund, your choice.

REFUNDS

Once we receive and inspect your return, we'll email you with the decision. If approved, the refund goes back to your original payment method within 10 business days.

Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If more than 15 business days have passed since we approved your refund and you haven't received it, email us at galexsupport@gmail.com.

EXCHANGES

The fastest way to exchange is to return the item you have and place a new order once the return is accepted.

ORDER CANCELLATION

Orders can be cancelled free of charge within 12 hours of purchase, as long as the order hasn't shipped. Email us as soon as possible.

EUROPEAN UNION — 14 DAY COOLING OFF PERIOD

If your order ships into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be unused, in its original packaging, with proof of purchase.

QUESTIONS

Email us at galexsupport@gmail.com. We reply within 24 hours, Monday to Friday.