Shipping policy

Last updated: August 2026

WHERE WE SHIP

We currently ship to addresses within the United States and Canada.

PROCESSING TIME

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

You'll receive a confirmation email with tracking information as soon as your order ships.

DELIVERY TIME

Estimated delivery is 5–10 business days after your order ships.

Total time from order to doorstep is typically 6–13 business days.

Delivery estimates are not guaranteed. Weather, carrier delays, customs processing, and peak seasons can extend transit times beyond our control.

SHIPPING COST

Shipping is free on all orders to the United States and Canada.

TRACKING YOUR ORDER

Every order includes tracking. Once your package ships, you'll receive an email with your tracking number.

You can check your order status any time on our Order Tracking page using your order number or tracking number.

Please allow 24–48 hours after shipment for tracking information to update.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped.

LOST OR STOLEN PACKAGES

If tracking shows your package as delivered but you haven't received it, please check with neighbors and your building's mail area first, then contact us.

If a package is confirmed lost in transit by the carrier, we will send a replacement or issue a full refund.

DAMAGED PACKAGES

If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and the item. We'll arrange a replacement or refund.

DUTIES AND TAXES

Orders shipped to Canada may be subject to import duties or taxes assessed by local customs. These charges are the customer's responsibility and are not included in the price at checkout.

QUESTIONS

Email us at galexsupport@gmail.com. We reply within 24 hours, Monday to Friday.