Shipping policy
Last updated: August 2026
WHERE WE SHIP
We currently ship to addresses within the United States and Canada.
PROCESSING TIME
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.
You'll receive a confirmation email with tracking information as soon as your order ships.
DELIVERY TIME
Estimated delivery is 5–10 business days after your order ships.
Total time from order to doorstep is typically 6–13 business days.
Delivery estimates are not guaranteed. Weather, carrier delays, customs processing, and peak seasons can extend transit times beyond our control.
SHIPPING COST
Shipping is free on all orders to the United States and Canada.
TRACKING YOUR ORDER
Every order includes tracking. Once your package ships, you'll receive an email with your tracking number.
You can check your order status any time on our Order Tracking page using your order number or tracking number.
Please allow 24–48 hours after shipment for tracking information to update.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped.
LOST OR STOLEN PACKAGES
If tracking shows your package as delivered but you haven't received it, please check with neighbors and your building's mail area first, then contact us.
If a package is confirmed lost in transit by the carrier, we will send a replacement or issue a full refund.
DAMAGED PACKAGES
If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and the item. We'll arrange a replacement or refund.
DUTIES AND TAXES
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
QUESTIONS
Email us at galexsupport@gmail.com. We reply within 24 hours, Monday to Friday.